Contact Centre & Customer Service

We believe in the power of exceptional customer service and the impact it can have on our members' lives. As a member of our contact centre team, you'll be creating genuine connections with our members. Building rapport allows you to understand their unique requirements and deliver exceptional customer experiences. By actively listening, you'll successfully create value for both our new and existing members, leaving a positive impact.

What sets us apart is our unwavering commitment to providing a supportive environment for our employees. Flexibility is the name of the game at Australian Unity. Our fully hybrid way of working allows you to choose where you work, giving you the freedom to enjoy work-life balance.

By joining us you'll be part of an organisation that offers health, wealth, and care services to thousands of Australians, providing unparalleled career growth opportunities.

Supporting real wellbeing is the heart of everything we do. Join us and be a part of an organisation that supports the real wellbeing of our people but also works towards making a positive impact on the lives of our members and the community.

Real wellbeing starts with our people

By joining our team, you'll enjoy a range of benefits that promote your own wellbeing and professional growth:

• Hybrid working which means you can work in our offices, at home – whether that is in a city, region and remote part of Australia.
• Support for your Real Wellbeing, including 2 days of wellbeing leave per year, a volunteer day, and Deep Listening leave to learn about Indigenous cultures.
• Employee discounts on gym memberships and comprehensive wellbeing support.
• Attractive discounts on Australian Unity products, such as Banking, Health, and General Insurance (e.g., car, home & contents, landlord).
• 14 weeks of paid parental leave and access to our Bump to Baby program.
•  Access to a wide range of LinkedIn Learning courses to enhance your professional skills