Accounts Receivable Assistant

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Your New Role Looks Like This:

We are looking for an Accounts Receivable Assistant to play a vital role in supporting our financial, administrative, and customer service functions. In this role, you will help ensure accurate recording of transactions and timely receipt of payments while delivering exceptional service to our clients.

Key Responsibilities Include:

• Process Direct Debit forms efficiently and accurately using Procura.
• Respond to payment and invoice inquiries with professionalism, resolving issues or escalating as needed.
• Handle cheque and cash payments with precision, ensuring accurate weekly reconciliations.
• Foster sustainable processes that prioritize customer and employee feedback, helping us continuously improve.
• Drive the enhancement of our customer value proposition through research, insights, and innovative solutions.

About You:

• Experience in customer service or administrative role
• Experience handling high volume of outbound and inbound phone calls
• Numerical ability, data entry skills and intermediate Excel
• Strong Attention to Detail

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.