Health Concierge - Scheduling Coordinator | Tuggerah & Gosford NSW

We are seeking 2 x Scheduling Coordinator to join our Health Concierge – Scheduling team on a Permanent Fixed-Term contract, where you’ll play a vital role in helping customers live independently at home by coordinating safe, timely, and reliable care.

In this fast-paced role, you’ll manage care worker schedules, respond to service changes, and ensure the seamless delivery of in-home support. Your work directly contributes to better health outcomes and empowers customers to lead vibrant, fulfilling lives.

Details of the role: 

Contract: 2 x Permanent Fixed-Term contract to cover maternity leave 

Roster: Monday to Friday with flexibility to work between the hours of 8am - 5:30pm 

Hours of work: 38 hours a week

Hourly rate: $39.20 + Super 

Office location: 1 to work from our Tuggerah office and 1 to work from our Gosford office

Work arrangement: Hybrid with 3 days in the office and 2 days from home once you have passed your 6 months probation

Key accountabilities:

• Coordinate and maintain efficient rosters to match Care Workers with customer needs, managing daily changes, leave, and service reassignments
• Provide timely, professional support to customers and care teams, including handling inbound queries and service changes across phone and email
• Work collaboratively with local teams to forecast staffing needs, support recruitment planning, and ensure coverage for new customer onboarding
• Manage third-party service bookings, onboarding of new providers, and resolution of service-related issues
• Ensure accurate data entry and compliance with systems and processes related to rostering, payroll, training, and documentation

Does this sound like you? 

• No experience needed – ideal for those with Call Centre or fast-paced customer service experience
• Strong communication skills – professional, clear and empathetic
• Proven ability to prioritise, manage competing deadlines, and stay calm under pressure
• Team player who builds strong relationships and takes initiative to resolve issues
• Comfortable adapting to change and navigating shifting priorities with ease
• Confident using MS Office – exposure to online rostering tools is a plus

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Hybrid Work 
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

To submit your application, click the APPLY button. 

Applications close once vacancy has been filled.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan