Care Partner Team Leader - Perth WA

Established in 1840, we are Australia's first wellbeing company, delivering positive impact through health, wealth and care services for our members and the community. As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the community.

At Australian Unity, we’re reimagining how health and care are delivered across our local communities. By working together differently, we empower customers to live healthier, more independent and connected lives. We’re building an integrated model of care that is known and trusted for its quality, legitimacy, and deeply person-centred approach.

As a Care Partner Team Leader, with our Home Health team, you’ll guide, mentor, and uplift a passionate team of Care Partners. Your leadership will create a vibrant neighbourhood of connected health and community professionals who work together to support customers to live and age well at home. You’ll foster a culture where customers feel heard, supported, and confident in their care journey — and where your team is empowered to deliver safe, high-quality, person-centred care every day.

This is a full-time role based at our Perth WA branch and region.

Key Accountabilities

• Lead, mentor, and support a team of Care Partners to build a positive, engaged, and high-performing culture.
• Embed customer-centred practices through meaningful conversations, holistic assessments, and high-quality health planning.
• Monitor performance, including customer experience, service levels, documentation quality and timely completion of health plans.
• Guide your team to coordinate multidisciplinary care, navigate complex systems and connect customers to the right services when they need them.
• Work collaboratively with Clinical Care Teams to manage escalations, support complex customer needs and ensure safe, high-quality outcomes.
• Identify opportunities to enhance customer experience, support service growth and balance customer needs with operational priorities.
• Lead and support continuous improvement, quality, safety, compliance and change initiatives.
• Use enterprise systems to maintain accurate customer data and manage operational workflows.
• Promote a safe, inclusive, and supportive working environment, ensuring adherence to clinical, risk, and legislative requirements.

What You’ll Bring

• Experience leading teams in a fast-paced, customer-focused environment.
• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Strong people leadership skills, with the ability to coach, support, and uplift team capability.
• Excellent communication, problem solving, decision-making and time management skills.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Knowledge of aged care funding programs, quality standards, clinical incident processes and audit requirements.
• Ability to work collaboratively in a matrix environment with clinical, operational, and external stakeholders.
• Relevant tertiary qualifications (nursing, allied health, community care) desirable but not essential.

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Click APPLY or contact Simon Ashton, (Talent Acquisition Lead - Care) at sashton@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan