Telehealth & Mental Health Coach - Day and Overnight Shifts

Your Opportunity:

Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need. As a Telehealth and Mental Health Coach, working from home, you will provide brief phone and webchat support to our service users who typically present with mental health concerns. We’re looking for individuals passionate about supporting people experiencing emotional distress, depression, and anxiety to join our community-based team and make a difference every day.

We have Permanent Part-Time contracts available for the below shifts only (limited vacancies across each shift):

• Day shift: hours are from 9.30am to 5.30pm (AEST) on Saturday, Monday, Tuesday and Wednesday; 30 hours/week.
• Overnight shift: hours are 7.00pm to 3.30am (AEST) on Saturday, Thursday and Friday; 24 hours/week.
• Overnight shift: hours are 9.00pm to 3.00am (AEST) on Sunday, Monday, Tuesday and Wednesday; 24 hours/week.

About you:

You are a warm, empathic, kind and a patient individual. As a Coach, you will deliver front-line support to help seekers in our community who present with emotional distress, anxiety, and depression symptoms.

• Self-motivated and tech savvy with strong administration and time management skills.
• Resilient and can cope with high volume of calls and chats discussing complex mental health symptoms and life circumstances.
• Proven experience in an office-based, corporate, or contact center environment, with a strong emphasis on managing calls and utilizing computer-based systems on a daily basis, is essential.
• Demonstrated experience working overnight is required for the Overnight shifts
• Willing to collaborate within a team to support mutual learning and engage in continuous professional development.
• Availability to attend 5 weeks of mandatory induction and training (remote) commencing 27th October, 2025, Monday to Friday, 9.00am to 5.00pm AEST
• Tertiary qualification such as the below would be highly regarded:
• Diploma in Counselling  
• Diploma in Mental Health 
• Diploma in Psychology  
• Diploma in Youth Work and Youth Justice  
• Endorsed Enrolled Nurse
• Paramedical Science

While formal qualifications are not mandatory, candidates should possess relevant experience as well as demonstrate a genuine commitment to making a positive impact on people's lives and alleviating their distress. 

You will be supported by a paid induction program which has been developed to scaffold, support, and safeguard BBSS Coaches in their first 12 months. This comprehensive skills-based training program is structured to support your growth as a BBSS Coach. Our aim is to help you develop competence in building your mental health support skills and confidence over the year. 

This is a Remote, Work from Home Opportunity and you could be based anywhere within Australia only.

You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:

• Distraction free private room/space which can be used for your home office set up
• Reliable and stable internet connection 
• Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled.

Contact Diti Vora (Talent Acquisition Specialist) on dvora@australianunity.com.au for any role related queries. 

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan