Care Partner Support Officer | Port Macquarie

The Opportunity

This is a meaningful opportunity to join Australian Unity and support older Australians to live independently at home. As a Care Partner Support Officer, you'll work closely with customers, Care Partners and Clinical Care Partners to coordinate services, respond to enquiries and help ensure customers receive the support they need.

About the role

• Permanent full-time opportunity offering stability and career growth
• $40.38 per hour + Super
• Monday to Friday, no weekend work (8:30am-4:30pm or 9:00am-5:00pm)
• Based in the Port Macquarie office
• Assisting Support at Home customers with their care and service needs
• Supportive and collaborative team environment

What you'll be doing

As a Care Partner Support Officer, you'll help keep our care services running smoothly by coordinating workflows, supporting customer enquiries and ensuring key administrative activities are completed accurately and on time.

Key responsibilities include:

• Support Care Partners and Clinical Care Partners with workflow coordination, customer reviews and service mobilisation
• Assist customers with enquiries, service navigation and administrative support
• Monitor workflow queues, referrals and customer requests to ensure timely action
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
• Maintain accurate customer records and documentation across multiple systems
• Support reassessments, care plan reviews and funding utilisation activities
• Identify and escalate customer concerns, service risks and safeguarding matters appropriately
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes

What you'll bring

• Experience in administration, customer service, healthcare, aged care or community services
• Knowledge of aged care funding programs is advantageous
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
• Experience supporting customers and resolving enquiries with empathy and professionalism
• Excellent verbal and written communication skills
• High attention to detail and commitment to maintaining accurate records
• Strong technology skills, including Microsoft Office and customer management systems
• Ability to collaborate effectively across multiple teams and stakeholders
• Problem-solving skills and a proactive approach to identifying and coordinating solutions

Why join Australian Unity?

• Additional leave including Community, Wellbeing and Deep Listening Leave
• Career development opportunities and full access to LinkedIn Learning
• Employee discounts across insurance, retail and travel partners
• Fitness Passport with discounted access to 1,500+ gyms and facilities
• Novated vehicle leasing options
• 14 weeks paid parental leave
• Be part of a trusted organisation with over 180 years of supporting Australians

If you're passionate about delivering exceptional customer service, enjoy working in a collaborative environment and want to make a meaningful difference in the lives of older Australians, we'd love to hear from you.

Staying Safe

Please remember that Australian Unity will never ask candidates to pay a fee, purchase services, or engage a CV consultant as part of the recruitment process. All communications from our Talent Acquisition team will be sent from an @australianunity.com.au email address. If you ever receive a message that seems unusual or requests payment, please contact us directly to verify its authenticity.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan.