Assistant Manager

Location: The Governor's Retirement Resort, Port Macquarie

Hours: Monday to Friday, 8:30am – 4:30pm

Employment Type: Full-time

Are you passionate about customer service and making a meaningful difference in the lives of others? Join our dedicated team at The Governor's Retirement Resort as an Assistant Village Manager, where your role will be central to creating a warm, welcoming, and well-organised community for our residents.

About the Role

As our Assistant Village Manager, you’ll be the friendly face at reception and the go-to person for residents and visitors alike. Your day-to-day responsibilities will include:

• Providing exceptional customer service and support to residents
• Assisting with reception duties and general enquiries
• Managing accounts, invoicing, and financial administration
• Coordinating and planning engaging social events and activities
• Supporting the Retirement Community Manager in the smooth running of village operations
• Supervising a small team including office, cleaning, and transport staff

What We’re Looking For

• Strong administrative, accounts and customer service experience
• Experience in the care industry is highly regarded but not essential
• Organised, proactive, and able to manage multiple tasks
• Confidence using Microsoft Office and other digital systems
• A genuine interest in supporting older Australians and enhancing their lifestyle

Why Join Us?

At The Governor's Retirement Resort, we pride ourselves on creating a vibrant, supportive, and inclusive environment for both residents and staff. You’ll be part of a team that values warmth, honesty, and boldness in everything we do.

Our employees enjoy an enviable range of benefits, including the following:

• Competitive remuneration plus super
• Enjoy additional yearly Well-Being and Community leave days
• 14 week paid parental leave, with equal benefit for both parents
• Attractive employee discounts on Australian Unity products including Financial Advice, Home Loans, Private Health and General Insurance
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more
• Fitness Passport 

If you’re seeking a role with real purpose and where you can create meaningful resident relationships through your outstanding resident care, please apply today.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan