Client Connect Specialist

About Remedy
Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers’ home. 

Our Opportunity to you
The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is a 12-month fixed term full-time role based out of our Parramatta office, with the flexibility to work from home a few days a week.

*We are willing to accept remote candidates accross NSW, with working from home options. 

The day to day

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

 
Benefits & Perks

• Flexible Working Arrangements
• Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Fitness Passport – discounted access to gyms and fitness facilities
• Exclusive employee discounts across Australian Unity products, travel, and accommodation
• Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

 
About you

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
• Proactive and self-motivated

 
Click APPLY now and come join Australia’s largest integrated healthcare company.
 
Applications close Friday 27th June 2025
 
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan