Accounts Receivable Officer

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity

We have an exciting opportunity for a Customer Service Specialist to join our Home Health Finance Operations team. This role plays a key part in supporting our Home Health business by collecting and recognising payments while delivering high‑quality service to individual clients, funders and government organisations.

This is a hands‑on role combining customer service, collections and accounts receivable activities. You will be the key point of contact for customers on account, billing and payment matters, balancing firm but empathetic collections with a strong focus on customer experience. You’ll work closely with branches and internal stakeholders to resolve account issues, reduce overdue balances and improve ledger performance.

Key responsibilities include:

• Managing billing and invoicing queries
• Performing customer account reconciliations
• Initiating and managing collections activity in line with policies
• Identifying and proactively managing high‑risk or overdue accounts
• Maintaining accurate and up‑to‑date customer records
• Contributing to continuous improvement across collections and accounts receivable processes

About You

You’re a customer‑focused professional with a calm, confident approach to account management and collections. You enjoy problem‑solving, communicating clearly with customers and stakeholders, and take pride in maintaining accurate records and achieving timely outcomes.

You will bring:

• At least 2 years’ experience in Accounts Receivable and/or Customer Service within a finance environment
• Experience with customer collections and credit control, including managing overdue or high‑risk accounts
• Strong Excel skills, including reconciliations, pivot tables and lookups
• Sound knowledge of receivables or accounting systems and data interpretation
• Excellent communication skills, with a customer‑first, empathetic approach
• Strong attention to detail and problem‑solving skills
• Ability to understand business processes and work effectively with internal stakeholders
• Tertiary qualifications in Accounting, Commerce or Customer Service are desirable
• Experience in aged care, home health or government‑funded environments is highly regarded

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.