Revenue Officer

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Our Opportunity

Our Accounts Receivable & Revenue team (part of the broader Finance & Strategy business) currently have an opportunity for an ongoing full time Revenue Officer.  This will be a critical role to the team as the Revenue Officer provides key revenue expertise to our Retirement Village and Aged Care Teams through revenue billings, assistance with government funding, claims and reconciliation.

The role will be based at our Mulgrave site (253 Wellington Rd, Mulgrave, VIC 3170) and expectation will be a minimum of 3 days a week spent at this site.

What you will do

• Play a critical role in the end-to-end billing within our Retirement Communities and Aged Care. This includes everything from admission to discharge, fee and subsidy updates, billing, debt collection and account reconciliation & administration.
• Manage government subsidies for residential aged care, including government funding, and reconciliation of funding and end of month reporting.
• Establish sustainable and scalable billings processes as they relate to customer service.
• Resolve resident and their authorised representatives’ queries in relation to village billings with empathy and in a timely manner.

What we are looking for

• Previous experience working in a Revenue officer / Accounts Receivable role.
• Demonstrated knowledge of Retirement Villages and Residential Aged Care legislation would be highly regarded.
• High degree of accuracy and attention to detail and working knowledge of Microsoft Office.
• Strong communication skills with an ability to adapt messaging for different audiences.
• Ability to identify, analyse and make incremental improvements to processes and drive efficiency and quality.

What’s on Offer

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.