Revenue Officer

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity

Our Accounts Receivable & Revenue team (part of the broader Finance & Strategy business) currently have an opportunity for an ongoing full time Revenue Officer.  This will be a critical role to the team as the Revenue Officer provides key revenue expertise to our Retirement Village and Aged Care Teams through revenue billings, assistance with government funding, claims and reconciliation.

The role will be based at our Mulgrave site (253 Wellington Rd, Mulgrave, VIC 3170). 

What you will do

• Play a critical role in the end-to-end billing within our Retirement Communities and Aged Care. This includes everything from admission to discharge, fee and subsidy updates, billing, debt collection and account reconciliation & administration.
• Manage government subsidies for residential aged care, including government funding, and reconciliation of funding and end of month reporting.
• Establish sustainable and scalable billings processes as they relate to customer service.
• Resolve resident and their authorised representatives’ queries in relation to village billings with empathy and in a timely manner.

What we are looking for

• Previous experience working in a Revenue officer / Accounts Receivable role.
• Demonstrated knowledge of Retirement Villages and Residential Aged Care legislation would be highly regarded.
• High degree of accuracy and attention to detail and working knowledge of Microsoft Office.
• Strong communication skills with an ability to adapt messaging for different audiences.
• Ability to identify, analyse and make incremental improvements to processes and drive efficiency and quality.

What’s on Offer

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.