Community Support Manager | Mulgrave

Here at Australian unity our Home Health service manages and delivers in-home care to ageing clients, helping them live independently within their own homes and communities.

As part of this Home Health program we have an exciting Full Time, 12 month Fixed Term Community Support Manager position, based from our branch in Mulgrave. The position may support both our Customers as well as Care Workers across the South East Melbourne region.

In this role, you'll have the opportunity to collaborate with a Business Leader who is passionate about achieving great results both for the business and the customer, and fosters a culture of learning and development, making this a valuable learning and growth experience for you.

Whilst Industry experience is desireable for this position it isn't a must for this role! We would welcome People Leaders from the other sectors looking to make a rewarding career change.

Key accountabilities:

• People Leadership including engagement & collaboration with your team, formal and informal coaching, monitoring performance & fostering a safety culture.
• Provide dedicated customer case management by conducting initial assessments and developing comprehensive care plans, all while building strong connections with clients' families.
• Conduct Recruitment activities and Onboarding of new Care Workers.
• Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
• Drive customer acquisition and growth while building a positive brand presence in the community.
• Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Does this sound like you? 

• Proven People Leader with a track record of cultivating a high-performing and engaged teams. Experience managing remote teams is desirable but not essential.
• Experience coaching and developing teams 
• Exceptional multitasking and the ability to take ownership of customer-focused solutions.
• Prior experience in managing financial budgets.
• Success rate in working to KPIs and targets.
• Strong stakeholder management with the ability to drive your business outcomes.  
• Demonstrated ability to manage your time effectively, prioritise & make sound decisions and tech savvy is a must!
• Fully COVID-19 vaccinated with 2 doses (Booster is optional)

Why work for Australian Unity?

• Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
• Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
• Staff discounts – discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
• Fitness Passport – discounted access to over 1,500 fitness facilities across Australia
• Novated Car Leasing options through our partner
• 14 weeks paid Parental Leave & access to Remedy’s Bump to Baby program

Click APPLY or contact Chris Rode (Talent Acquisition Specialist) at crode@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan