UKG Operations Support

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity:

The UKG Operations Support team has the dual role supporting the UKG Pro WFM system by taking the lead training role in delivering training programs in accordance with the UKG PRO WFM training continuum. Additionally you will be an active team member of the UKG Operations Support team help desk providing efficient and effective advice and support to UKG PRO WFM users across Australian Unity.

This is a full time fixed term opportunity until 09/01/2026

Accountabilities include:

• Facilitating individual and group learning activities in accordance with training schedule
• Evaluating the effectiveness of training and assessment activities
• Follow Australian Unity’s Policies and Procedures and UKG PRO WFM work instructions
• Training coordination
• Respond to and support calls & emails to the UKG Operations Support team
• Identify opportunities for support call reduction and continuous improvement
• Develop and maintain advanced UKG PRO WFM knowledge to enable business support
• Contributing to UKG PRO WFM Improvement projects
• Contributing to UKG PRO WFM Improvement projects

About You:

To be successful in the role you will be able to demonstrate the following capabilities / experience:

• Experience in the use of UKG PRO WFM.
• Experience in a similar role within a similar environment.
• Demonstrated leadership competencies such as teamwork, creative problem solving, flexibility and willingness to challenge the status quo
• Outstanding communication and presentation skills
• Excellent stakeholder management / interaction skills
• Developed negotiation skills
• A ‘big picture’ thinker, anticipating what is coming and rejecting silo thinking
• Flexible thinking style, comfortable balancing both tactical and strategic outcomes

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.