Team Leader Accounts Receivable

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity

As the Team Leader Accounts Receivable, you will lead a small team while remaining hands on across billing, collections, reconciliations and claims management activities.

This role goes beyond a traditional Accounts Receivable leadership position, with responsibility for overseeing complex funding reconciliations, unspent funds and claims processes. You will play a key role in ensuring the AR function operates efficiently, accurately and delivers a high standard of service to both internal and external stakeholders.

Working in a fast paced environment, you will balance day to day operational leadership with process improvement initiatives, helping to strengthen controls, improve workflows and drive performance across the function.

What you’ll do

• Lead, coach and support a small Accounts Receivable team, fostering a collaborative and high performing culture
• Oversee the end to end billing cycle, ensuring invoices are accurate, compliant and issued within required timeframes
• Monitor receivables performance including collections, ageing and outstanding balances, taking proactive action to minimise risk
• Manage complex billing discrepancies, reconciliations and stakeholder queries, ensuring timely resolution
• Oversee claims management and unspent funds processes, including reconciliations, final statements and recovery activities
• Build strong relationships with internal stakeholders and external parties to ensure smooth service delivery and positive outcomes
• Identify opportunities to improve processes, reporting and controls across the Accounts Receivable function
• Support continuous improvement initiatives and contribute to a culture focused on accuracy, accountability and customer service

What you’ll bring

You are an experienced Accounts Receivable professional with strong expertise across billing, collections and reconciliations, combined with the ability to lead and support a team in a hands-on environment. You bring a proactive and solutions focused approach, with the confidence to manage complex queries, resolve discrepancies and build effective stakeholder relationships.

You are highly organised, detail oriented and comfortable managing competing priorities in a fast paced setting. Your ability to analyse data, monitor performance and identify process improvement opportunities allows you to contribute beyond day to day operations. Experience working with finance systems and reporting tools is important, along with strong communication skills and a collaborative leadership style.

This role would suit someone who enjoys balancing operational delivery with people leadership and is motivated by driving improvements and achieving positive outcomes.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.