Solutions Support Specialist

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity:

Reporting to the Application Support Manager, the primary responsibility for this role is to deliver best practice service support and implementation of solutions across all aspects of the Financial Services Technology portfolio.

This will be achieved through:

• Understanding business needs and priorities to support the resolution of service requests across Financial Services
• Effective service request management coordination across the Financial Services Technology Team, Platform Business Unit, internal/external service providers and Vendors
• Enhancing and maintaining a best practice centralised service request toolset for all service requests across Financial Services
• Service request analysis and permanent remedial solution identification
• Perform root cause analysis on production environment problems and recommending permanent solutions for identified issues
• Execution of change and release requests according to documented procedures
• Develop and maintain issue resolution and implementation knowledge base for the Financial Services Technology portfolio
• Building and maintain business relationships with key internal/external stakeholders, managing client expectations.

About You:

To be successful in the role you will be able to demonstrate the following capabilities / experience:

• A relevant Business degree or Industry Certification (desirable)
• Exposure to Microsoft Reporting Services
• Understanding of best practice SQL constructs and Database administration framework principals
• Linux operating system experience
• Informix database management experience
• Understanding of the System Development Lifecycle
• Experience in implementing and supporting solutions within the Funds Management Industry (desirable)
• An understanding of Six Sigma and ITIL frameworks (advantageous)

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.