Site Support Technician

Site Support Technician

Permanent

Melbourne

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity:

Reporting to the National Site Support Manager, this role sits within our Customer, Digital & Technology team and is responsible for delivering high-quality onsite technology support across Australian Unity. You'll operate within our Tech Bar model, providing face-to-face assistance, troubleshooting technical issues and supporting employees with a broad range of technology needs.

This is a highly visible role that partners with employees at all levels of the organisation, including senior executives and Board members. You'll build strong relationships, provide tailored support, run user training sessions and act as an advocate for the customer within our technology function.

The role also includes regular travel to metropolitan, regional and remote sites to deliver onsite support services and contribute to a consistent technology experience across our workforce.

 What you'll be doing

• Providing face-to-face technical support for incidents, requests and technology-related issues across the business.
• Delivering exceptional customer service through our Tech Bar and onsite support model.
• Supporting senior executives and Board members through a high touch "white glove" support experience.
• Taking ownership of support cases from initial request through to resolution, keeping customers informed along the way.
• Running technology training and coaching sessions for employees with varying levels of technical knowledge.
• Collaborating with other technology teams to resolve complex issues and improve outcomes for customers.

About You:

You'll be a customer-focused technology professional who enjoys solving problems, building relationships and making technology easy for others to understand. You'll be confident engaging with stakeholders across all levels of the organisation and take pride in delivering a consistently high standard of service.

You will bring experience working in an IT support or Service Desk environment and have a solid understanding of Microsoft technologies, Windows operating systems and end-user support. You'll be comfortable managing competing priorities, communicating technical concepts in simple terms and maintaining a calm and professional approach when resolving issues.

You'll also be someone who enjoys learning, embraces technology changes and is motivated by finding better ways to support customers and improve service delivery

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Access Flare benefits including everyday discounts, premium perks, salary packaging options and wellbeing support

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.