Senior Manager - Operational Excellence

What Makes Us, Us

We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees’ Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.

At Australian Unity we’re for Real Wellbeing. For us, Real Wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

Our Opportunity 

Reporting to the Head of Strategic Enablement, this is a rare opportunity to architect and lead enterprise-wide initiatives that build a future-ready, high-performing, and customer-obsessed organisation. You’ll be at the forefront of shaping our operating model, embedding a culture of continuous improvement, and driving strategic change across Australian Unity.

Ideal for a seasoned professional with a background in top-tier management consulting or large-scale transformation, this role offers the chance to influence at the highest levels and deliver lasting impact.

Key Accountabilities include, but are not limited to:

• Capability Building: Design and implement learning frameworks that develop critical skills and future-fit capabilities across the organisation.
• Strategic Change Leadership: Establish principles and frameworks to guide change across business units and strategic programs.
• Process Excellence: Lead data-driven process improvement initiatives using methodologies such as Six Sigma to drive performance and efficiency.
• Culture & Leadership: Role model aspirational leadership behaviours and build a team aligned to our values and culture.
• Enterprise Collaboration: Partner across functions to deliver strategic initiatives and embed customer obsession at every level.

What we are looking for

• Proven experience in operational excellence, transformation, or organisational capability—ideally within a complex, matrixed environment.
• Background in management consulting or health insurance highly regarded.
• Expertise in process improvement methodologies (Six Sigma desirable).
• Strong strategic thinking, stakeholder engagement, and leadership presence.

What’s on Offer

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most.
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Where to from here?

Please contact Richard Maher, Talent Acquisition Practice Lead, for a confidential discussion or more details – rimaher@australianunity.com.au.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.