Senior Client Connect Specialist

About Remedy
Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers’ home. 

Our Opportunity to you
The Senior Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.  The purpose of this role is to support with the facilitation of tasks, controls and organization of non-clinical tasks for hospital substitution and healthcare services.

This role based out of our Melbourne office, with the flexibility to work from home a few days a week. 

The day to day

• Provide front-line customer support in a call-centre environment.
• Observe and support workflow of the team effectively responding to clients’ requirements.
• Support others to comply to applicable procedures, guidelines and service requirements
• Work collaboratively with multiple teams and offer appropriate guidance and support to colleagues.

About you

• Demonstrated experience in senior customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Demonstrated experience in mentoring team members
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
• Proactive and self-motivated

 
Click APPLY now. Applications close Friday 29th August 2025 

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan