Senior Business Analyst

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity:

This is a 12-month fixed term opportunity, supporting the Private Health Insurance (PHI) Sales Accelerator Squad to uplift the digital sales funnel and improve end‑to‑end digital customer journeys. Working within Digital & Transformation, the Senior Business Analyst partners closely with digital product, technology and PHI business teams to deliver improved digital conversion, customer experience and digital capability.

Reporting to the BA Practice Lead, this role plays a key part in shaping and delivering major digital initiatives that support sales growth and customer outcomes.

Key responsibilities include:

• Defining and documenting clear business and functional requirements for digital initiatives within the PHI Sales Accelerator Squad
• Analysing digital journeys and requirements to support sales uplift and improved customer experience
• Collaborating with Product Managers, Product Owners, Designers and Digital Solution Architects to translate requirements into customer‑centric digital solutions
• Supporting delivery teams to understand, validate and deliver solutions aligned to agreed business outcomes
• Contributing to continuous improvement across the digital product lifecycle and supporting squad goals relating to digital conversion and growth

About You:

• 7+ years’ experience as a Digital Business Analyst, with strong knowledge of digital CX, customer journeys and the digital product lifecycle
• Experience working within enterprise programs and agile squads, translating business requirements into clear, effective digital solution designs
• Strong analytical and problem‑solving skills, with the ability to navigate ambiguity and deliver outcomes in complex environments
• Excellent written and verbal communication skills, with proven ability to engage and influence senior and cross‑functional stakeholders
• A highly collaborative working style, partnering effectively with product, design, architecture, technology and operations teams
• A customer‑first mindset, with holistic, end‑to‑end journey thinking
• Strong facilitation, prioritisation and decision‑making skills, with a continuous improvement and innovation mindset
• Desirable: Experience with Sitecore or similar enterprise DX platforms, and/or experience in health insurance or financial services, will be highly regarded.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.