Sales Coordinator VIC

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Your New Role Looks Like This:

Are you passionate about helping people find their ideal retirement community? Join Australian Unity as a Sales Coordinator and play a key role in supporting our Sales team in creating vibrant, welcoming communities. Reporting to the Senior Sales Manager, you’ll help prospective residents and their families navigate the journey from inquiry to move-in, providing an exceptional experience every step of the way.

In this role, you’ll manage the sales process, coordinate tours, support marketing efforts, and build meaningful relationships with our future residents. Your goal will be to create a seamless, positive experience that drives occupancy and strengthens our community’s reputation.

What You’ll Be Doing:

• Engage with Prospects: Respond promptly to inquiries from prospective residents and their families, providing helpful information and guidance.
• Tour Coordination: Schedule and coordinate tours and meetings to showcase the community’s unique benefits.
• Data Management: Keep our CRM updated with lead information, interactions, and follow-up tasks.
• Sales & Marketing Support: Assist the sales team with preparing presentations, brochures, and other marketing materials to highlight our offerings.
• Track Performance: Monitor and report on sales metrics to drive improvements and meet occupancy goals.
• Administrative Assistance: Streamline the sales process with tasks like processing applications and preparing contracts.
• Customer Care: Provide top-notch service by addressing questions and concerns for potential and current residents, ensuring a positive experience.
• Relationship Building: Foster positive connections with residents, families, and referral sources to enhance community appeal.
• Smooth Transitions: Assist with onboarding and orientation for new residents, ensuring they feel at home from day one.
• Document Management: Prepare and maintain sales reports, occupancy data, and sales-related documentation.
• Organizational Excellence: Keep the sales office organized and ensure materials are always ready for action.

If you’re passionate about people, organized, and eager to help build thriving communities, this role could be the perfect fit. Join us in making a difference 

About You:

• Minimum of 2 years of experience in a sales or customer service role, preferably within the senior living or retirement community industry.
• Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to build rapport and maintain relationships with diverse individuals.
• High level of attention to detail and problem-solving skills.

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.