Resource Management Analyst

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity

We have an exciting opportunity for a Resource Management Analyst to join our Retail Workforce Optimisation team. This role plays a critical part in ensuring our Contact Centre and Back Office Operations have the right staff coverage in place to meet forecast call and workload volumes.

As a Resource Management Analyst, you will design, publish and optimise workforce schedules that align with customer demand and changing operational requirements. You’ll work closely with operational leaders and internal stakeholders to maintain accurate schedules, recommend adjustments and support strong service and performance outcomes.

This is a hands-on scheduling and resource management role suited to someone who is highly organised, analytical and comfortable managing competing priorities in a dynamic environment.

Key responsibilities include:

• Creating and maintaining workforce schedules and rosters to support forecasted call and workload volumes
• Scheduling training, meetings, projects and development activities while balancing operational requirements
• Monitoring and optimising rosters to respond to changing business needs and forecast demand
• Maintaining workforce planning systems and ensuring accurate and timely data management
• Working closely with operational leaders to recommend scheduling adjustments and improve workforce utilisation
• Supporting workforce planning initiatives and continuous improvement activities
• Providing insights and recommendations through trend analysis and workforce data
• Building strong relationships with stakeholders across Contact Centre Operations, Learning & Development and Project teams

About You

You’re a highly organised and detail-oriented professional with strong analytical, problem-solving and scheduling capabilities. You thrive in a dynamic environment, can manage multiple competing priorities and communicate confidently with stakeholders at different levels.

You enjoy working with data, take pride in accuracy and can work effectively both independently and as part of a collaborative team. Experience in workforce management, resource planning, rostering or scheduling would be highly regarded but is not essential.

You will bring:

• A strong customer focus and commitment to delivering quality outcomes
• Experience in workforce planning, scheduling, rostering or resource management
• Strong analytical and problem-solving capabilities
• Excellent organisational skills with the ability to manage competing priorities
• High attention to detail and commitment to data accuracy
• Strong stakeholder management and communication skills
• Ability to work collaboratively while also being comfortable working autonomously
• Intermediate to advanced Microsoft Office skills, particularly Excel
• Experience with Resource Planning Software is desirable
• Understanding of workforce planning and resource management principles is highly regarded

Applications will close on Tuesday, 3 November 2026.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Flare/Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.