Quality Partner

Your New Role
At Home Health, our mission is to create a distinctly different and integrated healthcare company—one that is known in the community and instinctively chosen for its quality, legitimacy, and independence.

As a Quality Partner within our Quality & Safety team, you’ll play a key role in supporting our Health Services and Home Care platforms to deliver safe, high-quality care. You’ll lead the implementation of safety and quality systems, manage incidents and feedback, drive continuous improvement, and support audit, accreditation, and customer partnerships.

What You’ll Be Doing

• Take an active lead in the determination and management of major and severe incidents, including follow-up reports and responses to the Aged Care Quality and Safety Commission for reportable incidents under SIRS
• Provide expert advice and guidance to operational teams on incident investigations, ensuring thorough analysis and timely resolution
• Collaborate with the Accreditation and Quality Partner to support operational teams during accreditation and quality reviews
• Assist service delivery teams in responding to audit and governance findings
• Develop and monitor realistic, measurable action plans within the Plan for Continuous Improvement (PCI)
• Conduct clinical audits and support teams in maintaining the PCI and Customer Risk Register
• Identify and document emerging risks, trends, and key themes from reported events across operational teams
• Translate key indicator data into actionable insights that drive measurable improvements in service quality and safety
• Champion a customer-centric culture through sustained leadership and collaboration

This is a full-time role offering hybrid flexibility with three in-office days. We welcome applicants from across Australia and offer support for infrequent travel as required.

About You

You are a passionate and experienced Registered Division 1 Nurse or Allied Health Professional with current, unrestricted AHPRA registration. You bring a proactive, solutions-focused mindset and a strong commitment to quality and safety in healthcare.

You’ll also bring:

• Demonstrated experience with accreditation processes, including the Aged Care Quality and Safety Commission Standards, NSQHS Standards, and/or National Safety & Quality Digital Mental Health Service Standards
• A strong understanding of Quality Management Systems, continuous improvement, and risk management frameworks
• Practical experience in conducting clinical investigations and contributing to system-level improvements
• Excellent communication skills, with the ability to collaborate effectively with business leaders and stakeholders
• Strong interpersonal skills and the ability to work cross-functionally across diverse teams

Benefits:

• Flexible working arrangements
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase up to 2 weeks extra leave per year
• Fitness Passport – discounted access to gyms and fitness facilities (NSW & VIC)
• Employee discounts across Australian Unity products, travel, and accommodation
• Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

If you're ready to make a meaningful impact on healthcare delivery and drive excellence in clinical quality, click APPLY or contact Anna Mitchell at AnRichards@australianunity.com.au for a confidential discussion. 

Applications close Friday 12th September 2025. *Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan