Operations Coordinator - Retirement Communities

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Your New Role Looks Like This:

We are seeking an Operations Coordinator to provide critical operational and administrative support to our retirement communities team.

As a vital member of the Retirement Communities team, you’ll be ensuring seamless operations across diverse initiatives. With your judgment, flexibility, and ability to work autonomously, you’ll work on a range of initiatives that align with our vision and goals.

Your Key Responsibilities:

• Support Financial Processes: Manage corporate credit card and billing tasks with precision and in line with company policy.
• Streamline Procurement: Handle purchase orders, receipts, invoices, and reporting via Coupa, ensuring accuracy and timeliness.
• Coordinate Travel: Organize travel arrangements in line with company guidelines.
• Onboarding & Offboarding Support: Facilitate new hires, relocations, and exits while keeping organizational charts and email lists up to date.
• Orchestrate Meetings & Events: Schedule meetings, team-building activities, and special events to keep our team thriving.
• Celebrate Success: Coordinate staff awards, gifts, and team catering to foster a culture of appreciation.
• Provide Project Support: Lend your administrative expertise to drive key projects forward.
• Prepare & Review Documents: Craft polished reports, agendas, memos, and presentations while ensuring quality and accuracy.
• Organize Systems: Maintain intuitive filing systems via Teams, SharePoint, and other platforms.
• Enhance Customer Experience: Assist in resolving customer complaints by coordinating input from key stakeholders promptly and effectively.

About You:

• Strong experience in a similar role providing support to a senior executive and large team
• Advanced computer literacy including Microsoft Office suite and proficiency using digital channels
• Experience using Fraedom, Coupa and other relevant systems is advantageous
• Sound understanding of administration procedures and general business practices
• You thrive in keeping processes, schedules, and systems running like clockwork.
• You anticipate needs, solve problems independently, and adapt to changing priorities.
• Proven ability to working collaboratively in a large team setting with multiple priorities.

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.