Membership Consultant

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.                                                                       

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the Opportunity:

As a Membership Consultant, you’ll play a key role in supporting our members by processing health insurance applications and ongoing membership changes. This is a fast‑paced, detail‑focused role where accuracy, timeliness and customer care really matter.

You’ll be part of a supportive team environment, working closely with other Customer Experience teams to ensure our members receive clear, compliant and timely outcomes.

What you’ll be doing

• Processing new member applications, cancellations and changes of cover
• Managing a high volume of membership requests while meeting service level agreements
• Making membership decisions within agreed authority and escalating complex matters as needed
• Providing accurate information and support to internal teams and members
• Assisting with phone-based enquiries from time to time
• Ensuring all work meets compliance, policy and legal requirements

About You:

We’re looking for someone who enjoys structured, process-driven work and takes pride in getting the details right. You bring a strong customer focus and remain calm and organised in a busy environment. You work well as part of a team, take ownership of your work, and are confident following policies and making sound decisions within guidelines.

Experience in health insurance, financial services or a similar regulated environment will be highly regarded, along with strong time management skills and attention to detail.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.