Member Specialist (Inbound & Outbound) - Private Health Insurance

What Makes Us, Us

We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees’ Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.

At Australian Unity we’re for Real Wellbeing. For us, Real Wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

Our Opportunity

Due to a promotion, we have an exciting opportunity to join our Member Sales & Distribution business within the Australian Unity Private Health Insurance team.

As a Member Specialist, your primary goal is to support the overall growth & retention of the Australian Unity health fund. Your strong customer service ethos, combined with an incredibly supportive environment, will enable you to make recommendations to Australian Unity Private Health Insurance members that suit their needs. Creating genuine connections with our members by building immediate rapport is key, as you will be helping customers navigate which Australian Unity health insurance products suit their lifestyle. This role will enable you to connect with our current member base and identify how we create value as a member with Australian Unity. 

What you will do

• Engage with a range of members through inbound and outbound telephone channels
• Successfully create value for our new and existing members by actively listening and delivering exceptional customer experiences 
• Understand customer perceptions and drivers by actively taking and listening to calls and applying their operational knowledge to elevate customer satisfaction
• Monitor and ensure adherence to relevant compliance and regulatory requirements
• Ensure compliance to Safetrac training requirements incl. OH&S obligations
• Exemplify the Australian Unity Values – BOLD, WARM & HONEST

What we are looking for

• Strong customer care/sales experience is essential. Experience developed within the private health insurance or general insurance industry would be highly regarded
• Contact Centre experience will be highly regarded
• Tactical persuasive and objection handling skills
• The drive to learn about the Private Health Insurance industry 
• Availability to work a rotating roster between Monday – Friday between the hours of 8:30am or 6pm

What’s on Offer

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most.
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Where to from here?

Please contact Richard Maher, Talent Acquisition Practice Lead, for a confidential discussion or more details – rimaher@australianunity.com.au.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.