Insurance Sales Team Leader

Are you looking for an exciting opportunity to develop your career at Australian Unity?

We currently have a Permanent Team Leader opportunity within the Insurance Sales Team.

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.                

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Your New Role Looks Like This:

The purpose of the Sales Team Leader is to:

• Coach, develop and manage a team of consultants (Personal Health Insurance, Overseas Visitors Cover and General Insurance) to achieve/exceed business KPI’s;
• Be responsible for ensuring the delivery of team performance excellence through the provision of ongoing product, procedural and system training to frontline staff;
• Develop and drive a strong sales and retention culture within the team:
• Meet business objectives whilst continually looking for potential improvements

In addition to the above, the role acts as Sales specialist and leads, develops and coaches the team to meet key business objectives and deliver on the defined customer experience whilst contributing to the creation of a dynamic people and customer-oriented culture which celebrates individual and team success.

Key Responsibilities include:

• Growth: Lead the Sales team to deliver insurance new business results by driving sales activity, monitoring performance against budget, and implementing strategies to consistently achieve revenue targets.
• Customer front & centre: Create value for our new and existing members by delivering exceptional customer experiences measured by NPS. Understand customer perceptions and drivers by actively taking and listening to calls, seek and act upon staff feedback and escalations and apply their operational knowledge to elevate customer satisfaction
• People Management: Create & maintain sales and retention toolkit to assist in onboarding members. Maintain inbound and outbound resources in line with fluctuating call trends. Manage and monitor staff sick leave, annual leave, and non-compliance to rosters, to ensure adherence and improve productivity
• Operational Management: Motivate, coach and mentor consultants, using quality assurance, development plans and regular one-on-ones. Manage a Team of Consultants to achieve KPI’s that are in line with Business Unit targets. Review current performance metrics (incl. incentives & KPI’s) to determine alignment with existing business objectives and growth opportunities
• Continuous Improvement: Motivate, coach and mentor consultants, using quality assurance, development plans and regular one-on-ones.  Manage a Team of Consultants to achieve KPI’s that are in line with Business Unit targets. Review current performance metrics (incl. incentives & KPI’s) to determine alignment with existing business objectives and growth opportunities.
• Risk and Compliance: Monitor and ensure adherence to relevant compliance and regulatory requirements. Ensure team compliance to Safetrac training requirements incl. OH&S obligations
• Values: Exemplify the Australian Unity Values – BOLD, WARM & HONEST. Ensure behaviours (own and teams) are in accordance with Australian Unity’s values and wellbeing culture

 About You:

• Experience within customer service
• Sales & Retention experience
• Experience leading a team of 8 or more people for at least 5 years
• Previous experience in developing and skilling others – including analysis of training needs and establishing staff development plans
• Previous experience in developing and skilling others – including analysis of training needs and establishing staff development plans
• Experience of at least three years in a management role
• 5 years contact centre industry experience

Applications Close: January 15th 2025

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.