Incident Manager

Incident Manager(s) Wealth & Capital Markets

Australian Unity - Melbourne

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

The Opportunity

Australian Unity is recruiting three Incident Managers with responsibility for the end-to end management of incidents on behalf of the Wealth & Capital Markets platform, with a strong focus on client services, registry systems, data analysis and financial impact assessment. They will assess incidents, uncover root cause issues, quantify financial exposure, and design and implement remediation actions, ensuring accurate application of remediation amounts and alignment with policy and regulatory obligations.

Key Responsibilities

Incident Management

• Assess incidents in line with AU policies and procedural requirements, identifying underlying root causes rather than symptoms
• Analyse and interpret registry systems data, client records and transactional data to identify impacted customers and quantify incidents, across both internal and third-party relationships
• Demonstrate and apply critical thinking, analysis and problem-solving skills to design, develop and implement solutions to resolve incidents and control weaknesses.
• Evaluate business processes, anticipate requirements, uncover areas for improvement and develop and implement solutions
• Develop recommendations addressing process, system, governance and organisational factors. Provide proactive input on where improvements can be made, including; processes, systems, tools, roles and structure

Business Consultation & Stakeholder Engagement

• Build deep understanding of business W&CM objectives and priorities
• Proactive relationship management with business and technical stakeholders to ensure continued commitment from all impacted areas

Problem Solving / Analysis & Outcomes

• Instill confidence in partners in the problem-solving process that a selected solution fit for purpose
• Provide data-driven insights to support prioritisation, operational uplift and improved customer outcomes
• Present the business with new solution options that have been evaluated effectively using a problem-solving framework
• Evaluate and assist the business with solution options considering customer experience, operational efficiency, and financial impact.

Applications Close: July 31st , 2026

The Ideal Profile

The ideal candidate(s) is a highly organised and commercially minded professional with experience within financial services, preferably across client services, registry, wealth administration, or platform operations environments. They bring a strong understanding of registry systems, client administration platforms, and associated data flows, combined with experience operating within highly regulated environments where governance, compliance, and audit requirements are critical.

With exceptional analytical and conceptual thinking skills, they are able to assess complex problems, make sound decisions, and identify opportunities for process improvement and operational efficiency.

You will bring:

• At least 5+ years’ experience within financial services, ideally across client services, registry, or wealth administration environments
• Experience working with registry systems, client administration platforms, and associated data flows
• Experience operating in highly governed, regulated environments with strong audit requirements
• Project management and or co-ordination of initiatives and cross functional teams
• Competent in use of project management software including MS project, Visio and PowerPoint

Why Join Us?

At Australian Unity, we provide a supportive, flexible and purpose‑driven environment where you can make a meaningful impact.

You will enjoy:

• Competitive salary + bonus program
• Additional wellbeing and community leave days
• 14‑week paid parental leave (equal for all parents)
• Hybrid working model
• Employee Assistance Program
• Flare / Maxxia Rewards – discounted retail, travel, entertainment
• Discounts on Australian Unity products including Health, General Insurance and more
• Access to LinkedIn Learning and professional development programs

If you’re looking to step into a leadership role where you can make a meaningful impact across a purpose‑driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.

For further benefits visit: https://www.australianunity.com.au/careers/culture

 Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.