Head of Overseas Visitors Cover (OVHC)

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity:

We currently have a newly created 12 month fixed term full time opportunity for a Head of Overseas Visitors Cover (OVHC) that will be responsible for the strategic leadership, operational performance, and growth of the Overseas Visitors Cover portfolio. This portfolio is ready to go through an ambitious growth agenda; as such you will drive and ensure product competitiveness, compliance, and profitability while aligning OVHC activities with the organisation’s broader Private Health Insurance (PHI) strategy. The position requires a business development mindset, experience growing a market segment/product, strong commercial acumen, and the ability to drive customer-focused outcomes in a competitive regulatory environment and matrix structure.

Accountabilities include:

• Develop and execute the OVHC business strategy in line with overall organisational objectives.
• Identify growth opportunities, emerging customer needs, and competitive market trends.
• Lead product development, innovation, and diversification initiatives to enhance the OVHC offering.
• Achieve ambitious growth for this portfolio while balancing underlying portfolio risk.
• Oversee day-to-day operations of the OVHC portfolio, ensuring efficiency, accuracy, and compliance.
• Collaborate with claims, contact centre sales and service, provider relations, product and marketing teams to deliver an exceptional member experience and ensure the value proposition meets expectations.
• Ensure all OVHC products comply with relevant legislation, including APRA, ASIC, and Department of Home Affairs requirements.
• Maintain up-to-date knowledge of policy changes and their impact on product design and pricing.
• Represent the organisation in industry bodies, committees, and government consultations relating to OVHC.
• Build strong relationships with internal and external stakeholders, including regulators, partners, healthcare providers, and distribution networks.
• This role will report to the CEO of our Health Insurance business and is considered a leadership role (although currently does not have any direct reports).

About You:

To be successful in the role you will be able to demonstrate the following capabilities / experience:

• Experience working across both domestic PHI and international health insurance markets.
• Strong knowledge of OVHC and/or OSHC products, markets, and regulatory requirements.
• Tertiary qualification in Business, Commerce, Health Administration, or related discipline.
• Familiarity with APRA reporting and Department of Home Affairs visa health insurance requirements.
• Proven leadership experience in health insurance or a closely related sector.
• Excellent stakeholder management, negotiation, and communication skills.

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.