Head of Employee Experience & Capability - Community Living

Head of Employee Experience & Capability, Community Living

Fixed Term Contract – 12 months

Australian Unity

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

The Opportunity

The Head of Employee Experience & Capability leads the strategic design, leadership, and continuous evolution of differentiated employee experiences and capability development initiatives that drive engagement, performance, and organisational growth across Australian Unity’s Community Living Platform. This role shapes the future of work by embedding innovative, inclusive, and impactful people solutions aligned with the Group’s People Strategy.

With a strong focus on co-creation and strategic foresight, the role partners closely with AU’s Community Living  leaders, key business stakeholders, and People & Culture colleagues to anticipate emerging needs, identify opportunities, and deliver integrated people initiatives that enable business success. This includes leading the design and implementation of scalable, technology enabled future-focused solutions that foster a culture of learning, inclusion, and continuous improvement, while enhancing organisational effectiveness and agility.

Key Responsibilities

Employee Experience:

• Lead the design and implementation of employee experience initiatives across the lifecycle
• Ensure experiences are tailored to the differentiated personas across the Community Living Platform
• Use data & insights to continuously improve employee touchpoints

Capability Development:

• Develop and execute skills and capability frameworks and learning strategies within the Skills Hub
• Partner with the business to identify future skill needs across Community Living and build workforce readiness
• Oversee leadership development, learning pathways and performance enablement

Talent & Succession Management

• Develop and implement talent management strategies to attract, retain, and develop top talent
• Create manage succession planning frameworks to ensure leadership continuity and organisational resilience
• Identify high-potential employees and provide targeted development opportunities

Strategic Workforce Planning

• Lead current and future workforce requirements and capabilities planning
• Support organisational design of the Community Living platform to ensure the structure, positions and services can deliver business outcomes and manage risk effectively
• Analyse internal and external trends and metrics to develop People related solutions with the business

Organisational Development

• Inform and contribute to key organisational development initiatives and change projects, as appropriate
• Ensure all major change projects are executed and meet project objectives with high levels of acceptance and ownership by the business
• Actively promote cultural change and support new ways of working and continuous improvement within People & Culture to provide high quality professional, consistent and cohesive People & Culture service

Leadership & People Management

• Role model the aspired Leadership behaviors to source, lead, develop and retain high quality team members aligned to the Australian Unity culture
• Partner and collaborate across functions to deliver on key strategic initiatives and drive customer obsession
• Manage people processes, risk management frameworks, and your responsible workforce resources, including effective management of FTE budgets

Applications Close: November 27th, 2026

You will bring:

• Proven track record as a senior P&C Employee Experience leader ideally gained from within an aged care or healthcare environment. This includes experience designing and executing employee experience and capability uplift initiatives / strategies as well as organisational development.
• Solid track record of working in partnership with a range of stakeholders including People Leaders, employees and external partners
• Knowledge and understanding of current and emerging HR issues and trends that impact workforce
• Experience in delivering strategic priorities within strict timelines
• Formal qualifications and / or certifications in Human Resources or equivalent highly regarded
• Exceptional stakeholder management skills and ability to influence, engage and develop trust
• Strong organisational and project management skills and sound business acumen
• Highly developed verbal and written communication skills

Why Join Us?

At Australian Unity, we provide a supportive, flexible and purpose‑driven environment where you can make a meaningful impact.

You will enjoy:

• Competitive salary
• Additional wellbeing and community leave days
• 14‑week paid parental leave (equal for all parents)
• Hybrid working model
• Employee Assistance Program
• Flare / Maxxia Rewards – discounted retail, travel, entertainment
• Discounts on Australian Unity products including Health, General Insurance and more
• Access to LinkedIn Learning and professional development programs

If you’re looking to step into a leadership role where you can make a meaningful impact across a purpose‑driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.

For further benefits visit: https://www.australianunity.com.au/careers/culture

 Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

Staying Safe During Your Job Search

Australian Unity is committed to protecting candidates from recruitment scams.

Please be aware that:

• Australian Unity will never ask you to pay a fee to apply for a role or secure employment.
• We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.
• Australian Unity employees will only communicate with you using an @australianunity.com.au email address.
• All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.

If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.