Head of Digital Product & Strategy

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity:

We currently have a 12-month fixed-term, full-time opportunity for a Head of Digital Product & Strategy, responsible for leading and evolving the digital strategy and vision across all enterprise platforms. In this role, you’ll also shape and embed a scalable delivery framework that connects squads to key customer and employee journeys, aligns with our technology stack, and drives continuous improvement across Agile practices and the product lifecycle. Central to your success will be guiding the digital product team in the planning, prioritisation, and execution needed to bring the strategy to life.

You will also help to build strong cases for Executive level support and funding for new initiatives, features, opportunities and establish Digital Product Management as a key capability at Australian Unity.  You will be the subject matter expert for the digital product management practice; defining and driving digital product capabilities and providing thought leadership as well as implementing ongoing transformation of organisational and people capabilities in the Group Technology team.

Accountabilities include:

Digital Product Leadership

• Lead and manage the Digital Product Chapter and team across Australian Unity to drive results aligned to the Digital Strategy and vision
• Establish and operationalize the Digital Product Management discipline (solving customer problems by planning, building, delivering, and iterating on solutions) and capability.
• Advocate for, evangelise and improve upon the product lifecycle, ensuring the right practices are in place for a healthy product.
• Lead best practice thinking and frameworks for product management and governance including the setting and monitoring of OKRs and KPIs

Digital Product Strategy

• Set the overall product direction, vision, strategy and roadmaps across the enterprise
• Lead the Product team to define, plan and implement digital roadmaps
• Continually evolve the strategy to embrace new business opportunities and address customers needs

Digital Product Development & Lifecycle

• Oversee the digital product development lifecycle from ideation to delivery, ensuring products meet business and consumer needs

Capability Leadership and Stakeholder Engagement

• Help to define the Digital Product team structure to define and drive Digital Product capabilities
• Provide digital thought leadership for the business; identifying and defining growth opportunities, communicating with stakeholders to deliver continuous performance improvement.

Delivery Framework

• Design and evolve the product team setup across AU, by linking each squad to a significant customer/employee journey, defining roles and responsibilities, and establishing consistent ways of working across product teams
• Embed a scalable delivery framework that supports Agile practices and continuous improvement including Quarterly Planning
• Establish performance metrics to assess squad maturity, guide investment decisions, and enable data-driven discussions around roadmap planning and capability growth.

About You:

To be successful in the role you will be able to demonstrate the following capabilities / experience:

• Deep relevant experience in Digital Product Management
• Experience building and leading a digital team and capability
• Demonstrated experience with mentoring and coaching teams
• Experience in shaping priorities, and managing different skills within a team.
• The ability to effectively context switch on tasks of varying complexities, meet deadlines and where required work well under pressure.
• Experience with embedding scalable delivery frameworks at an enterprise level
• Strong communication skills both verbal and written – ability to effectively communicate complex information and tailor communication according to audience.
• Building and leverage partnerships with internal stakeholders and managed services (vendors)

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.