Digital Product Manager

Join us and let’s make a bigger difference together.

Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to Help People to Thrive.

It’s an exciting time to be joining Australian Unity – we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create community value. Australian Unity is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Opportunity:

The Digital Product Manager is responsible for defining the digital vision and roadmap. They will help empower our product teams and squads to solve difficult customer and business problems – in ways our customers love whilst also being commercially viable and aligning to the group digital and business strategy.

You will manage the end-to-end product lifecycle from discovery through to go to market plans, product growth and optimization; as well as leading the product development process including defining product features, managing timelines and overseeing quality assurance.

Accountabilities include:

• Work closely with business areas including sales, support, marketing, and engineering to define success, validate propositions and deliver the best possible customer experience to ensure the solution is valuable and viable.
• Translate product strategy into detailed requirements for prototyping and development by the delivery team
• Identify areas for growth and create digital roadmaps to help drive digital sales and adoption
• Work with Digital Designers and Researchers to run discovery and design sprints to identify opportunities and validate hypotheses
• Develop and implement product strategy and vision that is consistent with the group digital strategy and business strategy
• Validate ideas and ensure teams are aligned to business goals. Identify customer needs, and support stakeholders to understand and define the business value.
• Create product requirement documents with prioritised features and corresponding justification
• Manage the end to end digital product development process aligning to group frameworks and processes
• Gather and prioritise requirements based on customer needs, market trends and business priorities. Define clear and actionable user stories and acceptance criteria.
• Manage the product planning process, and work cross-functionally to keep the digital roadmap on track and relevant

About You:

To be successful in the role you will have deep subject matter expertise and exceptional stakeholder management and influencing skills, providing the central point where all the insights (sales, customer, tech) come together and are translated into a product vision and roadmap. 

You will also be able to demonstrate the following capabilities / experience:

• Deep experience in Digital Product Management
• Establishing effective internal relationships and engaging key stakeholders on the roadmap and priorities.
• Demonstrated track record of managing digital products from concept to launch
• Strong understanding of product development methodologies
• Experience in shaping priorities, and managing different skills within a team.
• Ability to effectively context switch on tasks of varying complexities, meet deadlines and where required work well under pressure.
• Strong communication skills both verbal and written – ability to effectively communicate complex information and tailor communication according to audience.
• Omnichannel strategy and optimization knowledge and experience (desirable)

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.