Client Liaison Manager (Fixed Term Contract)

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

Your New Role Looks Like This:

The primary objective of this role is to provide professional and dedicated support to the Business Development Team within the rapidly expanding Trustee division. The role emphasizes maintaining strong relationships with legal referral partners and clients, supporting the growth of the will bank, managing leads, preparing sales reports, and assisting with client onboarding. Additionally, the role involves working directly with clients to facilitate the retrieval of wills from our will bank.

This position reports directly to the Head of Partnerships, Trustees, and will collaborate closely with the National Manager – Legal Partnerships, Senior Relationship Manager, and other internal stakeholders, including the Trusts and Estates team and Marketing.

The role will be carried out with a client-first approach, ensuring financial responsibility, strategic alignment, and adherence to Australian Unity’s brand and values, while driving progressive initiatives.

Key Responsibilities:

• Serve as the first point of contact for new business enquiries, and provide additional support to the broader team by handling overflow from the 1800 general enquiries line.
• Draft fee quotes, Funds Management Reports, and fee proposals for prospective clients.
• Manage and maintain the New Business Submissions folder, individual client folders, and all associated templates.
• Oversee and enhance the onboarding process for PI clients, ensuring continuous improvements to the handover process for Client Managers.
• Ensure the accuracy and completeness of client data in Salesforce.
• Track and manage all leads and client interactions.
• Manage each new client file, ensuring all necessary documentation is collected, filed, and completed to facilitate the setup of new client accounts.
• Maintain and manage marketing materials, branded merchandise, and other business development supplies.

Please note that this is a Fixed Term Contract until January 2026

About You:

• Experience within the Legal and/or financial services industry within a support role (experience in trustee services is desired)
• Excellent knowledge of Microsoft suite (Outlook, Word, Excel, PowerPoint)
• Proficient in Salesforce (preferred not essential)
• Highly organised with the ability to act quickly, manage and prioritise multiple deadlines
• Excellent written and verbal communication skills
• Ability to work unsupervised or in a team environment as required.
• Strong client service focus

What’s on Offer:

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary
• Enjoy additional yearly Well-Being and Community leave days
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.