Client Engagement Specialist - Mental Health

Your New Opportunity:

An exciting and fulfilling opportunity as a Client Engagement Specialist is now available with our Mental Health Team. In this role you will be the first point of contact for our MindStep clients providing a seamless onboarding experience ensuring they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely and impactful relationship with our service. Our MindStep program uses low-intensity cognitive behavioural therapy (LiCBT), which is a talking therapy that can help individuals manage their problems by changing the way they think and behave. It's most commonly used to treat anxiety and depression. 

This full-time, Melbourne based role, offers hybrid flexibility with 3 in-office days at our Spring Street office and 2 days working from home.

What your role looks like:

• Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
• Management of inbound phone/email enquiries
• General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator 
• Proactively work with internal stakeholders to enhance opportunities for cross-referrals

About You:

• Experience in a client-facing/ phone-based customer service role is essential 
• Experience using Genesys and Salesforce would be highly valued
• A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges
• Exceptional communication skills with the ability to build rapport on first interaction
• Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience 

Why work for Australian Unity? 

• Hybrid working – enjoy the flexibility of three days in the office and remote work
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave – buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, and accommodation
• Novated leasing – salary package a new car through either Maxxia or Flare Cars and save on tax

Click APPLY, or contact Anna Mitchell at AnRichards@australianunity.com.au for a confidential discussion. Applications close Thursday 8th January 2026.

CVs sent via email will not be reviewed. *Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click  https://www.australianunity.com.au/about-us/reconciliation-action-plan