Client Engagement Specialist - Mental Health

Your New Role:  

Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community. As our Client Engagement Specialist – Mental Health you will be the first point of contact for our MindStep clients providing a seamless onboarding experience ensuring they feel welcomed, supported, and valued. 

With an emphasis on laying the foundation for a positive, timely and impactful relationship with our service you will be responsible for all intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment.

This is a full-time opportunity based in Melbourne where you will have flexibility to work in a hybrid work model. 

About You:

• Experience in a client-facing / customer service role is essential 
• Experience in a phone-based customer service role is desirable 
• A demonstrated ability to communicate sensitively and effectively with people affected by common mental health challenges
• Exceptional communication skills with the ability to build rapport on first interaction
• Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience 

Benefits:

• Enjoy additional yearly paid Well-Being, Community and Deep Listening leave days 
• Fitness Passport - a discounted workplace health and fitness program 
• Holistic wellbeing support through a tailored Employee Assistance Program 
• Ability to purchase up to 2 weeks additional annual leave 
• Attractive employee discounts on Australian Unity Banking products, Private Health and General Insurances  
• Novated Leasing – enjoy a new car whilst salary packaging with Maxxia 
• Travel and Accommodation – care hire, travel insurance and accommodation discounts  

Click APPLY or contact Anna Mitchell at AnRichards@australianunity.com.au for a confidential discussion. Applications close Sunday 20th October 2024.
  
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan   

Recruitment Agencies - Please be advised that Australian Unity does not accept unsolicited resumes from Recruitment Agencies. Australian Unity will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Talent Acquisition team on a specific position for which we have requested candidates for.