Accreditation & Clinical Policy Coordinator

What Makes Us, Us

We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees’ Real Wellbeing so that they can better support our members’ and customers’ wellbeing journey.

At Australian Unity we’re for Real Wellbeing. For us, Real Wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

Our Opportunity

Due to a recent restructure in our Health Services division of the Australian Unity Home Health platform we are now on the lookout for an Accreditation & Quality Policy Coordinator. The Accreditation & Quality Policy Coordinator is a critical role for our business that is primarily responsible for maintaining accreditation evidence portals or repositories, and coordination of the clinical policy and procedure program in accordance with the Quality Management System and adherence to the Clinical Governance Framework to ensure the delivery of a high standard of care to Customers.

As a key member of the Quality & Safety team, this role will actively contribute to Accreditation, and the Clinical Quality & Safety Improvement agenda for Australian Unity taking the lead on the coordination of clinical policy, procedure and guideline processes, coordination of committee requirements related to clinical policy and procedure governance, coordination of the clinical indicator program and support for clinical audits for Health Services, Aged Care and Mental Health Services embedding robust reporting processes. The Quality and Safety team implements and facilitates quality and safety improvement planning and strategies across Health Services and Mental Health Services.

Key responsibilities of the role include, but are not limited to:

• Ensure the organisation maintains compliance with the relevant regulatory bodies reporting requirements and support front line teams to develop processes to be accreditation ready at all times.
• Coordinate preparation for accreditation assessment visits or surveys including support during accreditation assessment visits and reviews.
• Provide support to ensure findings from accreditation surveys and visits are disseminated through a variety of media formats to key stakeholders, assisting with the development of proforma reporting templates or processes.
• Support clinical teams to complete audits in accordance with the organisational audit program, ensuring escalation and reporting processes are maintained.  
• In liaison with the Accreditation and Quality Partner oversee and support accreditation documentation to ensure it contains the required content to achieve successful accreditation against the relevant standards. 
• In liaison with key stakeholders, identify clinical indicators or benchmarking opportunities and exercises across Australian Unity, Home Health and Mental Health Services in accordance with the National Clinical Governance Framework.
• Coordinate the clinical policy and procedure program ensuring the terms of reference of the Policy and Procedure Governance Committee are implemented, the development of and adherence to good governance processes regarding the development, approval and publication of policies and procedures is complied with.
• Provide advice and support in the development and review of policies and procedures to ensure alignment with relevant NSQHS, Aged Care and DMHS standards.
• Develop plans and sustainable processes for monitoring clinical variations and clinical outcomes – including but not limited to PROMS, PREMS, NPS, Clinical Indicators, AHPEQS, etc
• Provide support and guidance within a clinical audit framework including reporting rhythms, reporting templates, tools and dashboards that provide support to the leadership team of the organization
• Work with key stakeholders to identify policies and procedures where implementation plans may be required and provide support to key stakeholders to develop these
• Support the development and drive of a continuous improvement culture across the organisation which promotes a systematic, ongoing effort to improve care and services across all aspects of care and service delivery.

What we are looking for

• Relevant tertiary preferred and successful completion of a relevant post-graduate qualification would be highly regarded
• Demonstrated experience delivering accreditation programs in a complex healthcare environment.
• Demonstrated experience in acute health care and/or out of hospital programs.
• Experience with Quality Management Systems
• Experience in Clinical Audit, Quality Improvement and Risk Management programs
• Relevant understanding of National Safety and Quality Health Service Standards and accreditation experience

What’s on Offer

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary & Bonus Program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most.
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Where to from here?

Please contact Richard Maher, Talent Acquisition Practice Lead, for a confidential discussion or more details – rimaher@australianunity.com.au.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.