Accounts Payable Team Leader

Accounts Payable Team Leader 

Business unit: Home Health | Reports to: Head of Accounts Payable

Location: Melbourne, VIC | Work model: Hybrid 

Your new role looks like this 

As the Accounts Payable Team Leader, you will support the day to day running of the Accounts Payable Home Health function, supervising and developing a team of Accounts Payable Officers and keeping invoice processing and enquiries moving smoothly. 

You will help balance workload across the team, step in on reconciliations and complex queries, and support continuous improvement to processes, policies and training. This role suits someone who enjoys leading from the front, building capability, and operating in a fast paced environment with changing priorities. 

Key accountabilities include 

• Supervising and supporting Accounts Payable Officers to deliver accurate, timely outcomes 

• Allocating workloads and managing the AP inbox and invoice processing queues 

• Training, mentoring and onboarding new staff across relevant processes 

• Monitoring team performance and productivity and contributing to performance reviews and development discussions 

• Acting as the first escalation point for complex queries and supporting resolution of consumer enquiries and complaints 

• Supporting invoice processing, reconciliations and account audits (including consumer expenditure where required) 

• Identifying training needs when policies or processes change and ensuring updates are understood and applied 

• Recommending and contributing to process improvements within the team 

• Communicating with customers and stakeholders via phone, email, mail or in person 

• Supporting the Accounts Payable Manager and completing other ad hoc tasks as required 

About you 

• 3+ years demonstrated experience in accounts, including high volume accounts payable 

• Experience leading, coaching or supporting a team (formal or informal leadership) 

• Qualification in Accounting (preferred) 

• Strong numerical accuracy and data entry skills, with attention to detail 

• Confident problem solver who can manage escalations and competing priorities 

• Clear, professional communication skills and a customer service mindset 

• Comfortable learning new systems, policies and procedures in a changing environment 

• Experience in aged care is desirable 

• Knowledge of Home Care Packages (HCP), CHSP and Support at Home is desirable 

What’s on Offer: 

You will enjoy a range of great employee benefits and rewards including: 

• Competitive salary + bonus program 

• Enjoy additional yearly Well-Being and Community leave days 

• 14-week paid parental leave, with equal benefit for both parents 

• Employee Referral Program 

• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most 

• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants. 

• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more! 

• Available access to LinkedIn Learning courses through our great Learning platform 

For further benefits visit: https://www.australianunity.com.au/careers/culture