Service Coordinator | Aboriginal Home Health | Coffs Harbour

About Us

We’re proud to be one of the largest employers of Aboriginal people in NSW. In Aboriginal Home Health we’ve been caring for our Aboriginal and Torres Strait Islander elders and community in NSW for more than 30 years.

Our aim is to empower our elders to live in the comfort of their homes as long as possible whist receiving ongoing culturally appropriate care and connecting with other members of the community.

About this Role:  

As a Service Coordinator you will be the primary point of contact for our Aboriginal Home Health customers across the Coffs Harbour regions of  NSW. This is a full time fixed term opportunity where your key objective will be to manage a portfolio of customers receiving In-Home care.

You will enjoy being active in your local community meeting with clients and their families.  

Some of your role responsibilities:

• Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
• Managing client escalations and complaints to a high level of resolution.
• Successfully converting new client leads into active customers
• Developing exceptional relationships with both existing and new clients and their families.
• Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

About You: Does this sound like you? 

• An understanding of the needs of Aboriginal and/or Torres Strait Islander communities
• Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
• Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
• Some knowledge of Home Care Packages would be highly beneficial
• Australian drivers licence required
• Vaccinated for COVID-19 (2 doses)

Benefits include the following:

• Hourly rate of $43.47 + 11.5%Super
• Enjoy additional yearly Well-Being, Community and Deep Listening leave days
• All Equipment provided – Smartphone, Uniform, Laptop
• Use of shared branch vehicle for client visits and business
• Flexible Work Options – We believe in a work life balance and flexibility that allows people to thrive at work PLUS great work from home options
• Supported learning and development program to assist your career pathway towards Senior Care Coordinator and other future leadership opportunities
• Access to a range of great staff discounts on Australian Unity Financial Services products, including great discounts on Health Insurance 

Applications close Tuesday 26th November 2024

*Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Applicants who are Aboriginal and/or Torres Strait Islander are strongly encouraged to apply

If you want to join a team which makes a real difference within their community, simply click apply today! or for further information on this role please contact Kiara Brindle at Kbrindle@australianunity.com.au