Financial Care Specialist

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we are motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It is about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the role

As a Financial Care Specialist in Home Health, you will be responsible for the accurate and timely processing of supplier invoices and customer reimbursements. Reporting to the Accounts Payable Team Leader, you will support efficient, well controlled processes that improve output, quality and overall organisational performance.

You will work to agreed processes and terms, meet month end deadlines, and communicate clearly with suppliers, clients and internal stakeholders. You will also support accurate documentation and reporting, maintain confidentiality, and contribute to a strong customer service experience.

In this role, you will:

• Process invoices and reimbursements in line with described processes and agreed terms

• Provide information and recommendations to support supplier, payment and cash flow decisions aligned to month end timetables and policies

• Monitor SLAs, KPIs and risks and escalate issues appropriately

• Maintain policies, SOPs, work instructions and training documentation and ensure internal controls are followed

• Support data integrity checks between the AP Automation System and Green Pencil ERP

• Meet month end requirements including review of AP reconciliations

• Complete AP statement reconciliations and liaise with suppliers and clients to resolve issues

• Manage delegations and respond to queries through shared mailboxes and call queues

• Complete reporting requirements and maintain accurate, current and confidential records to meet audit compliance standards

• Maintain client management systems including changes to personal details and notes after each interaction

• Enter consumer notes on the Client Information System

• Document compliments, complaints and incidents using required forms and incident reporting

• Support quality management by contributing to updates of policies, procedures, work instructions and flow charts

• Deliver customer service outcomes by responding to enquiries and providing desired outcomes

• Maintain a respectful and cooperative work environment and work from a home office when required

• Follow health and safety requirements, report hazards and incidents, and complete required training

• Contribute to continuous improvement activities and support audits on request

• Take accountability for outcomes and work in line with Australian Unity values

About you

• Qualification in a health related discipline, business, or a related field, with transferable skills aligned to the role

• Intermediate skills in Microsoft Word and Excel and confidence working with databases and business systems

• Strong written and verbal communication skills and ability to build professional relationships

• High attention to detail with accuracy and speed in processing and data entry

• Strong customer service approach and ability to manage feedback appropriately

• Able to work at pace, manage priorities and adapt to changing needs

• Strong confidentiality and professional boundaries in all dealings

Desirable experience

• Experience in aged care and community home care customer service

• Knowledge of Home Care Packages, Commonwealth Home Support Program or Support at Home

• Knowledge of the Aged Care Quality Standards and ACIS

• Experience contributing to quality management frameworks and audit readiness

What’s on offer

• You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program

• Enjoy additional yearly Well-Being and Community leave days

• 14-week paid parental leave, with equal benefit for both parents

• Employee Referral Program

• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most

• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants

• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more

• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.