Care Team Leader

We are seeking a Care Team Leader to join our Home Health team, where you’ll make a real impact for both your team and the customers you serve. You’ll guide, mentor, and empower a team of dedicated carers, supporting them to deliver safe, consistent, and high-quality care every day. This hands-on leadership role is varied and dynamic — you’ll balance leading people with managing daily challenges, fostering teamwork, and creating an environment where carers thrive and customers live their best lives.

This is a Permanent full-time role based at our Cairns Office servicing the Cairns to Townsville area. You must also be flexible to meet with care workers in Mackay and Townsville to support the other Care Team Leader. 

Key Accountabilities

• Leading, mentoring, and supporting a team of personal carers to deliver safe, high-quality, person-centred care
• Coaching and developing your team through regular feedback, training, and performance discussions
• Overseeing daily service delivery, including scheduling, compliance, and quality assurance
• Collaborating with internal teams to resolve issues, respond to incidents, and improve customer outcomes
• Supporting recruitment, onboarding, and ongoing development to build a capable and engaged workforce
• Championing a culture of safety, wellbeing, and compliance with aged care standards and regulations
• Fostering an inclusive and positive team culture that promotes open communication, continuous improvement, and reflects Australian Unity’s values

To succeed as a Care Team Leader, you’ll bring a blend of leadership, compassion, and practical know-how, including:

• Prior experience leading teams - aged care sector experience is not essential
• Ability to coach, mentor, and develop others
• Strong customer focus with a commitment to person-centred care
• Confident decision-making, resilience, and strong self-management skills
• Excellent communication and ability to engage with frontline teams
• Knowledge of aged care quality standards, funding, and compliance requirements ideal but not essential 
• Proficiency with the Microsoft Office suite
• Experience with supporting employees with return to work plans advantageous 
• A continuous improvement mindset to drive service and team performance

Why work for Australian Unity?

• Hourly rate of $44.23 p/h + Super 
• Hybrid working can be negotiated
• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining Branch days & WFH
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Click APPLY or contact Lyn Jose (Talent Acquisition Specialist) at lyjose@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan