Home Care Team Leader

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Care Team Leader, you’ll have the opportunity to make a real impact — both for your team and the customers you serve. You’ll guide, mentor, and empower a team of dedicated carers, ensuring they feel supported to deliver safe, consistent, and high-quality care every day. This is a hands-on leadership role where no two days are the same — you’ll balance leading people with navigating daily challenges, driving teamwork, and creating an environment where carers thrive and customers live their best lives.

This is a permanent, full-time position based in either our Moruya or Bega office, offering a hybrid work model with 3 days in the office and 2 days working from home. Standard working hours are 9:00am to 5:00pm. As part of the role, you will regularly support care workers across both locations and will be required to travel between the Moruya and Bega offices approximately once per month.

Key Accountabilities

• Leading, mentoring, and supporting a team of personal carers to deliver safe, high-quality, person-centred care
• Coaching and developing your team through regular feedback, training, and performance discussions
• Overseeing daily service delivery, including scheduling, compliance, and quality assurance
• Collaborating with internal teams to resolve issues, respond to incidents, and improve customer outcomes
• Supporting recruitment, onboarding, and ongoing development to build a capable and engaged workforce
• Championing a culture of safety, wellbeing, and compliance with aged care standards and regulations
• Fostering an inclusive and positive team culture that promotes open communication, continuous improvement, and reflects Australian Unity’s values

To succeed as a Care Team Leader, you’ll bring a blend of leadership, compassion, and practical know-how, including:

• Prior experience leading teams - aged care sector experience is not essential
• Ability to coach, mentor, and develop others
• Strong customer focus with a commitment to person-centred care
• Confident decision-making, resilience, and strong self-management skills
• Excellent communication and ability to engage with frontline teams
• Knowledge of aged care quality standards, funding, and compliance requirements ideal but not essential 
• Proficiency with the Microsoft Office suite
• Experience with supporting employees with return to work plans advantageous 
• A continuous improvement mindset to drive service and team performance

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining Branch days & WFH
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

If you're an experienced leader who is passionate about delivering exceptional customer outcomes and empowering teams to succeed, we'd love to hear from you. Apply now to join Australian Unity and help make a meaningful difference in the lives of older Australians.

Staying Safe

Please remember that Australian Unity will never ask candidates to pay a fee, purchase services, or engage a CV consultant as part of the recruitment process. All communications from our Talent Acquisition team will be sent from an @australianunity.com.au email address. If you ever receive a message that seems unusual or requests payment, please contact us directly to verify its authenticity.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan