Service Coordinator - Ballina

As a Service Coordinator, within our Home Health program, your role will include managing a portfolio of approximately 150 customers as well as a team of Care Workers in Ballina with our branch located in Tweed Heads.

In this role, you'll have the opportunity to collaborate with a seasoned Business Leader who excels in fostering a high-performing team culture and possess in-depth expertise in the Aged Care Quality Standards, making this a valuable learning and growth experience for you.

Industry experience isn't a must for this role! We would welcome candidates from diverse backgrounds including those looking to make a rewarding career change from a Banking, Retail or Real Estate background.

Key accountabilities:

• Lead customer acquisition and growth whilst building a strong and positive brand in the community.
• Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
• Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
• Build & develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.
• Drive a forward-thinking recruitment strategy and support your team throughout the employment lifecycle, from orientation, coaching & development to performance management.
• Promote a culture of safety and lead by example.
• Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Does this sound like you? 

• Prior Customer Service/Account or Portfolio Management experience.
• Experience in managing financial budgets, ensuring compliance standards, and working towards KPIs. 
• People Leader experience with a track record of managing a diverse team.
• Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.
• Ability to manage multiple priorities with proven time management strategies.
• Strong stakeholder engagement skills, focused on building internal and external relationships to achieve customer outcomes.
• Demonstrated ability to handle customer feedback and complaints in a timely manner.
• Fully COVID-19 vaccinated with 2 doses (Booster is optional)

Why work for Australian Unity?

• Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options – this role is a hybrid approach between client visits, Branch days & WFH as part of your week
• Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities
• Staff discounts – discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
• Fitness Passport – discounted access to over 1,500 fitness facilities across Australia
• Novated Car Leasing options through our partner
• 14 weeks paid Parental Leave & access to Remedy’s Bump to Baby program
   

Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at cagray@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan