Contact Centre & Customer Service

What is Contact Centre & Customer Service?

We believe in the power of exceptional customer service and the impact it can have on our members' lives. As a member of our contact centre team, you'll be creating genuine connections with our members. Building rapport allows you to understand their unique requirements and deliver exceptional customer experiences. By actively listening, you'll successfully create value for both our new and existing members, leaving a positive impact.

What sets us apart is our unwavering commitment to providing a supportive environment for our employees. Flexibility is the name of the game at Australian Unity. Our fully hybrid way of working allows you to choose where you work, giving you the freedom to enjoy work-life balance.

By joining us you'll be part of an organisation that offers health, wealth, and care services to thousands of Australians, providing unparalleled career growth opportunities.

Supporting real wellbeing is the heart of everything we do. Join us and be a part of an organisation that supports the real wellbeing of our people but also works towards making a positive impact on the lives of our members and the community.

Real wellbeing starts with our people

By joining our team, you'll enjoy a range of benefits that promote your own wellbeing and professional growth:

  • Hybrid working which means you can work in our offices, at home – whether that is in a city, region and remote part of Australia.
  • Support for your Real Wellbeing, including 2 days of wellbeing leave per year, a volunteer day, and Deep Listening leave to learn about Indigenous cultures.
  • Employee discounts on gym memberships and comprehensive wellbeing support.
  • Attractive discounts on Australian Unity products, such as Banking, Health, and General Insurance (e.g., car, home & contents, landlord).
  • 14 weeks of paid parental leave and access to our Bump to Baby program.
  •  Access to a wide range of LinkedIn Learning courses to enhance your professional skills

 

Roles in Contact Centre & Customer Service  

Customer Service Consultant

Our customer service consultant role provides exceptional support to our valued members through handling inbound queries, resolving issues, and ensuring customer satisfaction is achieved. 

 

 

 

Customer Solutions Consultant

Our customer solutions consultants demonstrate effective communication, active listening, and empathy. Creating a tailored solution for our customers is achieved through extensive product knowledge of our available Banking or Insurance services.

 

 

 

Concierge

Connect with our diverse range of customers each day and deliver a personalized service, coordinate, and communicate schedules, manage customer requests, and deliver a seamless customer experience.

 

 

 

Current job opportunities

Search results for "". Page 1 of 1, Results 1 to 10 of 10
Title Location Sort descending Date
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Client Relationship Manager
Client Relationship Manager 12 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 12 Sep 2024
Client Liaison Manager (Fixed Term Contract) Melbourne, VIC, AU, 3000 16 Sep 2024
Investor Services Representative
Investor Services Representative 18 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 18 Sep 2024
Security & Technology Auditor
Security & Technology Auditor 20 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 20 Sep 2024
Commercial Business Partner
Commercial Business Partner 20 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 20 Sep 2024
Financial Control Manager
Financial Control Manager 18 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 18 Sep 2024
Senior Finance Analyst
Senior Finance Analyst 20 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 20 Sep 2024
Client Operations Representative
Client Operations Representative 18 Sep 2024 0.00 km
Melbourne, VIC, AU, 3000 18 Sep 2024
Senior Technical Business Analyst (Fixed Term Contract) Melbourne, VIC, AU, 3000 26 Sep 2024
Senior Client Operations Representative Melbourne, SA, AU, 3000 25 Sep 2024

Testimonials

Meet Sonika, Team Leader

"I am focused on providing exceptional service to our members through inbound, outbound & web chat platforms. I believe in holding a good conversation with our members and treating them like family members by being bold, warm and honest."

Meet Rebecca, CEO Health Insurance

“Having a positive impact on our members, customers and the community makes me very proud to work here. Knowing that you’re working for an organisation that has a clear impact for the better makes it feel really great to come to work every day, even on cold wintery mornings!”

 

Why work with us

Join our talent network

Register today and receive updates regarding a meaningful career here at Australian Unity.

Whether you are on the lookout for a new career adventure or have not seen the right role yet, let us stay in touch.

Join now