What is Contact Centre & Customer Service?

We believe in the power of exceptional customer service and the impact it can have on our members' lives. As a member of our contact centre team, you'll be creating genuine connections with our members. Building rapport allows you to understand their unique requirements and deliver exceptional customer experiences. By actively listening, you'll successfully create value for both our new and existing members, leaving a positive impact.

What sets us apart is our unwavering commitment to providing a supportive environment for our employees. Flexibility is the name of the game at Australian Unity. Our fully hybrid way of working allows you to choose where you work, giving you the freedom to enjoy work-life balance.

By joining us you'll be part of an organisation that offers health, wealth, and care services to thousands of Australians, providing unparalleled career growth opportunities.

Supporting real wellbeing is the heart of everything we do. Join us and be a part of an organisation that supports the real wellbeing of our people but also works towards making a positive impact on the lives of our members and the community.

Real wellbeing starts with our people

By joining our team, you'll enjoy a range of benefits that promote your own wellbeing and professional growth:

  • Hybrid working which means you can work in our offices, at home – whether that is in a city, region and remote part of Australia.
  • Support for your Real Wellbeing, including 2 days of wellbeing leave per year, a volunteer day, and Deep Listening leave to learn about Indigenous cultures.
  • Employee discounts on gym memberships and comprehensive wellbeing support.
  • Attractive discounts on Australian Unity products, such as Banking, Health, and General Insurance (e.g., car, home & contents, landlord).
  • 14 weeks of paid parental leave and access to our Bump to Baby program.
  •  Access to a wide range of LinkedIn Learning courses to enhance your professional skills


Roles in Contact Centre & Customer Service  

Customer Service Consultant

Our customer service consultant role provides exceptional support to our valued members through handling inbound queries, resolving issues, and ensuring customer satisfaction is achieved. 




Customer Solutions Consultant

Our customer solutions consultants demonstrate effective communication, active listening, and empathy. Creating a tailored solution for our customers is achieved through extensive product knowledge of our available Banking or Insurance services.





Connect with our diverse range of customers each day and deliver a personalized service, coordinate, and communicate schedules, manage customer requests, and deliver a seamless customer experience.




Current job opportunities

Watch jobs in this category

Search results for "". Page 1 of 1, Results 1 to 10 of 10
Title Location Date Sort descending
Telehealth & Mental Health Coach - Night Shift Adelaide, SA, AU, 5000 15 Apr 2024
Clinical Quality Partner - Hospital Services in the Home Melbourne, VIC, AU, 3000 15 Apr 2024
Home Care Support Worker
Home Care Support Worker 14 Apr 2024 0.00 km
Bega, NSW, AU, 2550 14 Apr 2024
Home Care Support Worker - Experienced Tumut, Cootamundra, NSW, AU, 2720, 2590 14 Apr 2024
Home Care Support Worker
Home Care Support Worker 14 Apr 2024 0.00 km
Lithgow, NSW, AU, 2790 14 Apr 2024
Home Care Support Worker
Home Care Support Worker 14 Apr 2024 0.00 km
Queanbeyan, NSW, AU, 2620 14 Apr 2024
Home Care Support Worker
Home Care Support Worker 14 Apr 2024 0.00 km
Cooma, NSW, AU, 2630 14 Apr 2024
Home Care Support Worker - All Sydney Sydney, NSW, AU, 2000 14 Apr 2024
Personal Care Worker
Personal Care Worker 14 Apr 2024 0.00 km
Brunswick, Preston, Melbourne, VIC, AU, 3056, 3072 14 Apr 2024
Personal Care Worker
Personal Care Worker 14 Apr 2024 0.00 km
Ringwood, VIC, AU, 3134 14 Apr 2024


Meet Sonika, Team Leader

"I am focused on providing exceptional service to our members through inbound, outbound & web chat platforms. I believe in holding a good conversation with our members and treating them like family members by being bold, warm and honest."

Meet Rebecca, CEO Health Insurance

“Having a positive impact on our members, customers and the community makes me very proud to work here. Knowing that you’re working for an organisation that has a clear impact for the better makes it feel really great to come to work every day, even on cold wintery mornings!”


Why work with us

Join our talent network

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Whether you are on the lookout for a new career adventure or have not seen the right role yet, let us stay in touch.

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